> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flipsuite.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Track storefront purchases and manage custom item fulfillment.

## Where to find orders

Navigate to the **Storefronts** area in your community dashboard and click the **Orders** tab.

## Payment status vs delivery status

Storefront orders and storefront fulfillments track different parts of the purchase lifecycle:

* **Payment status** shows whether checkout succeeded.
* **Delivery status** shows whether a specific deliverable has been completed.

Typical behavior after a successful payment:

* Role and points deliverables move to `FULFILLED` immediately.
* Custom deliverables move to `PROCESSING`, and an admin needs to finish the delivery.
* Failed delivery attempts can appear as `FAILED` with a reason in the order details.

## Manage custom item orders

Open an order row to inspect the fulfillment details.

<Frame caption={"Example order details"}>
  <img src="https://mintcdn.com/flipsuite/Qb-9QiPOwNN0rqD6/images/storefronts/order-details.png?fit=max&auto=format&n=Qb-9QiPOwNN0rqD6&q=85&s=d2965b4a6818f0591fa64ccc68706695" className="rounded-lg" width="692" height="736" data-path="images/storefronts/order-details.png" />
</Frame>

For custom deliverables, the details dialog lets you:

* Review the buyer, recipient, price, and delivery status
* Inspect any checkout data collected through item requirements
* Mark the deliverable as delivered

When marking a custom deliverable as delivered, you can include a **delivery message**.
That message is sent to the recipient on Discord as confirmation.