Orders

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Where to find orders

Navigate to the Storefronts area in your community dashboard and click the Orders tab.

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Payment status vs delivery status

Storefront orders and storefront fulfillments track different parts of the purchase lifecycle:

• Payment status shows whether checkout succeeded.
• Delivery status shows whether a specific deliverable has been completed.

Typical behavior after a successful payment:

• Role and points deliverables move to FULFILLED immediately.
• Custom deliverables move to PROCESSING, and an admin needs to finish the delivery.
• Failed delivery attempts can appear as FAILED with a reason in the order details.

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Manage custom item orders

Open an order row to inspect the fulfillment details. For custom deliverables, the details dialog lets you:

• Review the buyer, recipient, price, and delivery status
• Inspect any checkout data collected through item requirements
• Mark the deliverable as delivered

When marking a custom deliverable as delivered, you can include a delivery message. That message is sent to the recipient on Discord as confirmation.